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Terms & Conditions

Within NSW, VIC, WA, SA and QLD, we deliver all our orders to you via overnight express courier. Please note if you use a P.O. Box the courier is Australia Post Standard Parcel Service. When you spend $99 (ex GST) or more at the Feel Better Institute Shop, we will ship your order to you for free! When your order is less than $99 (ex GST), we will ship your order for a flat rate of $9.95 (plus GST). 

Orders that are received before 3pm EST* on a business day are sent that day. We aim to have your order to you within 1 working day.

The Australia Post Standard Parcel Service network, is used for Post Office Boxes and covers over 80% of Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links.

Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes.

Out of Stocks – we update our site’s product availability regularly, however if a product is out of stock, you can still pre-order the product and we will notify you when it is available. If this happens, we will also notify you within one business day that we will not be able to deliver the goods in the usual delivery period.

*EST – Eastern Standard Time