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Shipping & Returns

SHIPPING POLICY — SUPPLEMENTS

Australian Shipping

We ship all supplement orders Australia-wide via express courier services for fast and reliable delivery.

  • Express Shipping: 1–2 business days — $9.95

  • FREE Express Shipping: Orders $99 and over

Orders received before 3:00pm AEST on a business day are dispatched the same day.
Orders received after this time, or on weekends/public holidays, are dispatched the next business day.

PO Boxes

If you enter a P.O. Box address, your order will be shipped via Australia Post Standard Parcel Service.
This service covers over 80% of P.O. boxes nationally. Deliveries outside this network are shipped via the next fastest available service.

Order Confirmation & Tracking

Once your order is placed:

  • an invoice will be emailed to you, and

  • tracking details will be sent once your parcel has shipped.

Delivery Timeframes

Most express deliveries arrive within 1 business day to metropolitan areas.
Regional or remote areas may require additional time.

Damaged, Missing or Late Parcels

If your parcel:

  • arrives damaged

  • is missing items

  • does not arrive within the expected timeframe

please contact us immediately at happy@feelbetterinstitute.com.

Please include:

  • your order number

  • clear photos of any damage (if applicable)

We take responsibility for loss or damage in transit and will resolve this quickly for you.

Out of Stock Items

If an item becomes unavailable after your order is placed, we will notify you within one business day. You may choose to:

  • wait for restock

  • receive a refund for the unavailable item

  • modify your order

Pre-orders ship immediately once stock arrives.

RETURNS POLICY — SUPPLEMENTS

This policy applies strictly to supplement products.
Supplements are regulated under Australian health and safety laws and have special handling requirements.

1. Change of Mind Returns (Supplements)

Due to health regulations, we cannot accept returns or provide refunds on supplements simply because you:

  • changed your mind

  • no longer want the product

  • ordered the wrong item

  • found the product cheaper elsewhere

Once supplements leave our facility, they cannot be restocked or resold — even if unopened.

Please choose carefully and consult your healthcare practitioner if needed.

2. Returns Under Australian Consumer Law (ACL)

We happily honour all rights under the ACL.

You are entitled to a refund, replacement, or repair if your supplement product:

  • is damaged

  • is faulty

  • has a major failure

  • does not match its description

  • arrives incorrect

Proof of purchase is required (invoice or order confirmation).

We may request the product be returned to the manufacturer for assessment to determine the nature of the issue.

We reserve the right not to refund items damaged through misuse, improper storage, or neglect.  For faulty, damaged, or incorrect supplement products, return requests must be made within 30 days of delivery.

3. How to Start a Return (Supplements)

Email us at happy@feelbetterinstitute.com with:

  • your full name

  • order number

  • the product(s) you wish to return

  • the reason for return

  • clear photos (for damaged/incorrect items)

Return Address:

[INSERT RETURN ADDRESS]

If your return is approved, we will:

  • provide a return shipping label (when applicable)

  • send instructions for returning the item

Items returned without prior approval will not be accepted.

4. Damaged, Incorrect or Faulty Items

Please check your order upon arrival.

If your supplement is damaged, faulty, or incorrect, contact us immediately at happy@feelbetterinstitute.com so we can resolve it quickly.

5. Non-Returnable Supplement Items

We cannot accept returns for:

  • opened or used supplements

  • supplements not in original packaging

  • supplements returned without approval

  • sale items

  • gift cards

6. Exchanges (Supplements)

We do not offer direct exchanges on supplements.

If eligible, please request a return and then make a separate purchase for the item you’d prefer.

7. Refund Processing

Once we receive and inspect your returned item, we will notify you of approval.

Approved refunds are processed to your original payment method within 10 business days.

Please allow additional time for your bank or payment provider to finalise processing.

If more than 15 business days have passed since approval and your refund has not arrived, please contact us at happy@feelbetterinstitute.com.