SHIPPING POLICY — SUPPLEMENTS
Australian Shipping
We ship all supplement orders Australia-wide via express courier services for fast and reliable delivery.
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Express Shipping: 1–2 business days — $9.95
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FREE Express Shipping: Orders $99 and over
Orders received before 3:00pm AEST on a business day are dispatched the same day.
Orders received after this time, or on weekends/public holidays, are dispatched the next business day.
PO Boxes
If you enter a P.O. Box address, your order will be shipped via Australia Post Standard Parcel Service.
This service covers over 80% of P.O. boxes nationally. Deliveries outside this network are shipped via the next fastest available service.
Order Confirmation & Tracking
Once your order is placed, an invoice will be emailed to you and tracking details will be sent once your parcel has shipped.
Delivery Timeframes
Most express deliveries arrive within 1 business day to metropolitan areas.
Regional or remote areas may require additional time.
Damaged, Missing or Late Parcels
If your parcel arrives damaged, is missing items, or does not arrive within the expected timeframe, please contact us immediately at happy@feelbetterinstitute.com.
Please include your order number and clear photos of any damage where applicable.
We take responsibility for loss or damage in transit and will resolve this promptly.
Out of Stock Items
If an item becomes unavailable after your order is placed, we will notify you within one business day. You may choose to wait for restock, receive a refund for the unavailable item, or modify your order.
Pre-orders ship immediately once stock arrives.
RETURNS POLICY — SUPPLEMENTS
This policy applies strictly to supplement products.
Supplements are regulated under Australian health and safety laws and have special handling requirements.
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Change of Mind Returns (Supplements)
We understand that sometimes a product may not be right for you.
Change-of-mind returns are accepted within 30 days of delivery, provided that the supplement is unopened, unused, in its original sealed packaging, and in resaleable condition. Proof of purchase is required.
Due to health and safety regulations, opened or used supplements cannot be returned or refunded.
Customers are responsible for return shipping costs for change-of-mind returns.
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Returns Under Australian Consumer Law (ACL)
We fully honour your rights under Australian Consumer Law.
You are entitled to a refund, replacement, or repair if your supplement product is damaged, faulty, has a major failure, does not match its description, or arrives incorrect.
For faulty, damaged, or incorrect supplement products, return requests must be made within 30 days of delivery. Proof of purchase is required.
We may request the product be returned for assessment to determine the nature of the issue. We reserve the right not to refund items damaged through misuse, improper storage, or neglect.
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How to Start a Return (Supplements)
To request a return, please email happy@feelbetterinstitute.com with your full name, order number, the product or products you wish to return, the reason for return, and clear photos where applicable.
Return Address:
[INSERT RETURN ADDRESS]
If your return is approved, we will provide instructions for returning the item. Return shipping labels are provided where applicable.
Items returned without prior approval will not be accepted.
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Damaged, Incorrect or Faulty Items
Please check your order upon arrival. If your supplement is damaged, faulty, or incorrect, contact us immediately at happy@feelbetterinstitute.com so we can resolve the issue quickly.
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Non-Returnable Supplement Items
We cannot accept returns for opened or used supplements, supplements not in original packaging, items returned without approval, sale items, or gift cards.
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Exchanges (Supplements)
We do not offer direct exchanges on supplements.
If eligible, please request a return and place a new order for the desired product.
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Refund Processing
Once we receive and inspect your returned item, we will notify you of approval.
Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to finalise processing.
If more than 15 business days have passed since approval and your refund has not arrived, please contact us at happy@feelbetterinstitute.com.